This article is based on insights from interviews with Matilde Lopes and Gilberto Lobo, who shared their perspectives on the current status, challenges, and future direction of the MC SONAE pilot within the SEISMEC project.
The SEISMEC project is collaborating with Modelo Continente Hipermercados (MC SONAE) to improve warehouse operations by combining advanced technologies with a strong focus on people. A dedicated warehouse serves as a real-life testbed where solutions such as voice-based picking systems, automation in fish processing, and exoskeletons are being explored. While some technologies, like voice picking, are already well established and continuously optimised, others are still being evaluated, with the exoskeleton pilot currently under reassessment after extensive testing. At the same time, preparations are underway to deploy an improved automated fish-processing line in a second facility.
Despite this progress, the pilot faces several challenges. One of the main difficulties lies in bridging the gap between engineering-led decisions and the realities of the shop floor. Technologies need to align with the daily experiences of workers, which requires more inclusive approaches. Encouraging worker participation in innovation processes remains an ongoing effort, alongside managing financial constraints that can influence the pace and scale of implementation.
A key development within the pilot has been the shift towards a more human-centred approach. MC SONAE is moving beyond purely technical evaluations to actively involve workers in testing and decision-making, placing greater emphasis on usability, adaptability, and well-being. This approach reflects a broader transition towards balancing efficiency with the needs and experiences of employees.
Looking ahead, MC SONAE plans to build on its current work by further improving existing systems and exploring new technologies such as wearables, eye-tracking glasses, autonomous robots, and AI-driven predictive maintenance. These efforts will continue to prioritise worker well-being and long-term engagement, supporting a more sustainable and inclusive transformation of logistics operations.